FAQs

🤔Lomond vs Glen Etive Hoodie – Which One’s Right for You?

Q: What is the difference between the Lomond and Glen Etive Hoodies?

A: Both hoodies are just as good as each other and offer the same comfort. The only main differences are that Lomond Hoodies are slightly softer on the outside and have longer, thicker hood pulls/tassles and metal eyelets

🧥 Products & Sizing

Q: What size should I order?

A: Each product page includes a size guide. If you're between sizes, we recommend sizing up for layering comfort.

Q: Are your products true to size?

A: Yes — our styles offer a regular fit, designed for everyday comfort and countryside layering.

📦 Orders & Shipping

Q: How long does delivery take?

A: Overall we say expect delivery within 3 - 10 business days.

Q: Do you ship internationally?

A: Not yet due to regulations on worldwide shipping— but we’re working on it! 

Q: How can I track my order?

A: Once your order is dispatched, we’ll send a tracking link via email. You can also track order status if you have an account with us.

🔄 Returns & Exchanges

Q: Can I return an item?

A: Yes — you can return unused items within 14 days for a full refund. Items must be in original condition with tags.

Q: How do I request a return?

A: Email us at info@2btreasured.co.uk with your order number and reason for return. We’ll assist you with next steps.

Q: Can I exchange for a different size?

A: Absolutely. Email us and we’ll help arrange an exchange if the size you need is in stock.

💬 Customer Support

Q: How can I contact you?

A: Email us anytime at info@2btreasured.co.uk — we aim to reply within 24–48 hours. Click "contact" in our menus.

Q: Do you offer gift packaging?

A: Not at the moment, but we’re working on seasonal packaging options — stay tuned.

If you have any others questions, feel free to contact us here through the website or on instagram 2BTreasuredUK